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Your CRM should be your ally, not your burden. Hosted platforms drain budgets, restrict users, and lock down your data. Gen-X helps you break free. With self-hosted VTIGERCRM, you own your data, eliminate recurring fees, and grow without restrictions. Founded by Craig Sparks, Gen-X is a South african based CRM consutancy which combines consulting expertise with open-source strength to deliver clarity, resilience, and independence.

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CRM South Africa

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About

Why Choose Gen-X Consulting
CRM Team
15+ Years in CRM |

Southern African CRM Experts

Gen-X Consulting helps South African businesses unlock independence with open-source, self-hosted CRM.

Your CRM should be your ally, not your burden. Hosted platforms drain budgets, restrict users, and lock down your data. Gen-X helps you break free. With self-hosted VTIGERCRM, you own your data, eliminate recurring fees, and grow without restrictions. Founded by Craig Sparks, Gen-X combines consulting expertise with open-source strength to deliver clarity, resilience, and independence.

Better service

faster, more consistent customer support

Stronger business

cost savings, resilience, and independence

Smarter sales

automation and sharper pipelines

Open Source Freedom

No hidden costs or forced upgrades.

See How It Works

FEATURES

Our CRM Offerings

STOP PAYING FOR YOUR SUCCESS.
START OWNING IT WITH GEN-X.

From sales automation to customer support, our open-source CRM platform adapts to your unique African business needs.

Request a Demo

Sales Automation

Track leads, automate follow-ups, and close deals faster with our intuitive sales tools.

Customer Support

Resolve tickets faster with shared inboxes, knowledge base, and SLA management.

Marketing Tools

Create campaigns, track responses, and measure ROI with marketing automation.

Mobile CRM

Access your CRM anywhere with our Android and iOS apps. Works offline too.

Cloud Hosting

Secure South African hosting with 99.9% uptime. No IT expertise needed.

Custom Development

Need special features? We customize the open-source platform to fit your workflow.

Contact Management

Centralize all customer and contacts, view touchpoints, and access data from anywhere.

Inventory Management

Setup products, services, price books, and configure taxes for different markets.

Reporting & Analytics

Create custom pivot tables and charts with a point-and-click interface for deep insights.

Project Management

Organizing and tracking tasks, timelines, and resources for projects.

Calendar & Tasks

Scheduling events, setting reminders, and managing to-do lists for users.

Multi-Channel Communication

Engaging customers through email, phone, social media, and SMS from one platform.

Process

Getting started is Easy
Step 01

Free Consultation

30-minute call to understand your needs and recommend the right CRM solution.

Step 02

Demo Setup

We prepare a personalized demo with your business data and workflows.

Step 03

Customization

We tailor the CRM to match your processes and integrate with your tools.

Step 04

Launch & Training

Go live with comprehensive training and ongoing local support.

Team

Meet Our Experts

Craig Sparks

Founder & CEO

15+ years in CRM solutions across Souther Africa. Passionate about making technology accessible to South African businesses.

Pricing

Simple, Transparent Pricing

Starter

For small teams getting started

R 199 /user/month
  • Sales Pipeline
  • Contact Management
  • Email Integration
  • Marketing Automation
  • Custom Development
Start Free Trial
Most Popular

Business

For growing teams

R 349 /user/month
  • Everything in Starter
  • Marketing Automation
  • Customer Support
  • Basic Reporting
  • Advanced Customization
Start Free Trial

Enterprise

For large organizations

R 599 /user/month
  • Everything in Business
  • Advanced Analytics
  • Custom Workflows
  • API Access
  • Dedicated Support
Contact Sales

All plans include South African/Botswana data hosting, mobile apps, and local support.

CRM Questions Answered

Get quick answers to common questions about implementing CRM in your business.

What makes open-source CRM better?

Open-source means no vendor lock-in, lower costs, and full control over your data. You can customize it as needed and aren't forced into expensive upgrades.

How long does implementation take?

Most businesses are live within 2 weeks. We've streamlined the process for African businesses with pre-built templates and local support.

Is my data hosted in South Africa?

Yes! All data is hosted in secure South African data centers with 99.9% uptime. We never move your data overseas.

What training do you provide?

We offer comprehensive training via video, live sessions, and in-person (where available). Our support team is available during business hours.

Can we integrate with our existing tools?

Absolutely. Our open-source platform integrates with popular accounting, email, and productivity tools used by African businesses.

What if we need custom features?

Our team specialises in customising the platform. We'll work with you to build exactly what you need at a fraction of proprietary CRM costs.

Contact

Get in Touch

Johannesburg Office

24 Worsboom Street, Johannesburg, 1709

Email Us

sales@gen-x.co.za

support@gen-x.co.za

Call Us

South Africa: +27 83 297 29947

Botswana: +267 76 783 007

Ready to Transform Your Business?